Terms and Conditions

Advance Careers Ltd, trading as Advance Careers UK. Version 2.0, effective 1 November 2026.

1. About us and these terms
2. Definitions
3. Eligibility and your account
4. Our programmes
5. Your contract with us
6. Fees and payment
7. Cancellation, refunds and deferral
8. Your commitments
9. Live classes and recordings
10. Practical work experience
11. Learning portal access
12. Career support - no guarantee of a job
13. Certificates
14. Course materials and your work
15. AI-assisted feedback
16. Communications and groups
17. Testimonials and publicity
18. Suspension and ending your place
19. Our liability to you
20. Events outside our control
21. Complaints
22. Your personal data
23. Changes to these terms
24. General

1. About us and these terms

We are Advance Careers Ltd, trading as Advance Careers UK ("ACUK", "we", "us"), a company registered in England and Wales, company number 10571392, registered office 34 Marmion Way, Ashford, Kent, TN23 5HY. Contact: hello@advancecareersuk.com, +44 203 859 6890.

These terms, our Refund and Cancellation Policy, the details of the package you chose at checkout and, if you were given one, your offer letter, together form the agreement between you and us. If your offer letter says something different about your programme, the offer letter applies.

2. Definitions

• Student, "you": the person enrolled on a programme.
• Programme: the course and package you bought - for example the Job-Ready Bootcamp and Work Experience Project, or a Self-Learning package.
• Class: the group of students starting on the same date (also called a cohort).
• Learning portal: our student portal and course app, including course videos, class replays, materials and Skills exercises.
• Deliverables: the work you're asked to complete and submit during training and projects.
• Client: an organisation whose live project you work on.

3. Eligibility and your account

• You must be 18 or over to enrol.
• The information you give us must be accurate and kept up to date, including your name, email address and phone number.
• Your account is for you alone. You must not share your login or let anyone else use your account, attend classes in your place or use your materials. We may end access if an account is shared.
• You're responsible for keeping your password secure and telling us if you think someone else has used your account.
• Our programmes are training. Enrolling doesn't give you a right to work or study in the UK or any other country, or sponsorship for a visa.

4. Our programmes

• What's included in your programme - live training, practical work experience, mentoring, career support and the length of each - is set out on the checkout page for the package you chose and, if you have one, your offer letter.
• Class programmes start with the Job-Ready Bootcamp (structured live training), alongside and followed by practical work experience on a live Work Experience Project. Self-Learning packages give access to the course library without a class.
• Your class timetable is in your student portal. We may change dates, times, instructors, mentors, tools or content where reasonably necessary - for example to keep the course up to date, or if an instructor is unavailable. We'll tell you about significant changes at least 14 days in advance where we can (see the Refund and Cancellation Policy if a change doesn't work for you).
• A bonus course included with a package (a "combo") follows the course it came with: if you withdraw from the main course, the bonus course ends too.

5. Your contract with us

• Your contract starts when we accept your registration - when your first payment (or deposit) is taken or confirmed, or when you accept your offer letter and pay, whichever is first.
• When you ask at checkout for your course to start straight away, you're asking us to start providing it within your 14-day cooling-off period. You keep your right to cancel in that period, but you pay for what you've received (see the Refund and Cancellation Policy).
• We may decline a registration, for example if a class is full or we can't verify a payment. If we do, we refund anything you've paid.

6. Fees and payment

• The fee. Your programme fee, and any scholarship or discount, are those shown at checkout or in your offer letter. The fee is for the whole programme.
• Payment plans. If you pay in instalments, you agree to pay each instalment by its due date. Instalments are a way of paying the programme fee, not a subscription: you still owe them if you stop attending, subject to the Refund and Cancellation Policy.
• Automatic payments. If you save a card or set up a Direct Debit for your plan, you authorise us (through our payment provider, Stripe) to take each instalment on or after its due date, including any instalment that has become overdue. We email you before and after each payment. You can ask us to change the card or bank account at any time; cancelling the card or Direct Debit doesn't cancel what you owe.
• Klarna, Clearpay, PayPal and Paystack. If you pay through one of these, your repayments to them are under your agreement with them.
• Start now, pay later. If you choose this, nothing is taken at checkout and your payments are taken automatically from the dates shown at checkout (from 15 days after your class starts, or after you join if your class has already started). If you move to a different class before paying anything, your payment dates move with it and we'll email you the new dates.
• Start now, pay when you get a job. If you choose this:
  • nothing is taken at checkout; you save a card or set up a Direct Debit, and no interest or fees are added;
  • your programme fee is paid in the number of monthly payments shown at checkout, starting 30 days after you start a job - or on the long-stop date shown at checkout (a set number of months after your class starts), whichever comes first. The long-stop date applies whether or not you have found a job;
  • "a job" means any paid employment or self-employment you start after enrolling. You must tell us within 14 days of accepting a job offer, through your Job Search page or by email, with the job title, employer and start date, and give us reasonable evidence if we ask;
  • if you don't tell us about a job you've accepted, or give us false information, all your remaining payments become due straight away;
  • you must keep to section 8 (attendance, deliverables) and actively look for work, logging your applications on your Job Search page. If you withdraw, the Refund and Cancellation Policy applies as for any other payment plan.
• Full scholarships cover the whole programme fee. They're limited in number and, where shown, subject to our approval of your application; the information in your application must be true. A full scholarship is for your own place and can't be exchanged for cash or transferred. If we end your place for a serious breach of these terms (section 18), or you leave the programme, the scholarship ends; you don't have to repay it unless you obtained it by giving false information.
• Scholarships and discounts apply to the package and payment plan they were offered with. If you change package or don't keep to your payment plan, we may withdraw a scholarship or discount for instalments not yet paid.
• Late payment. If a payment is overdue we'll remind you. If it stays unpaid, we may pause your access to the learning portal, classes and projects until it's paid, remove you from your project team, and, after giving you notice, end your place (section 18). We may recover the amount owed, including reasonable costs of recovering it.
• Bank transfers must use your payment reference, so we can match them. Your access may not open until we've confirmed the transfer.
• Currency. You pay in the currency shown at checkout. Your bank may charge for currency conversion.
• If someone else pays for you (an employer or family member, for example), the contract is still with you, and refunds go back to whoever paid.

7. Cancellation, refunds and deferral

Your right to cancel within 14 days, what you pay if you withdraw later, deferring to a later class (up to 3 times) and how refunds are paid are set out in our Refund and Cancellation Policy, which forms part of these terms.

8. Your commitments

• Attendance. Attend at least 80% of live classes and project meetings, and tell your instructor or project team in advance if you can't attend. If you miss a class, watch its replay.
• Deliverables. Complete and submit the deliverables you're set, by their deadlines and in the way you're asked (for example through Jira). You're treated as having completed the training only once all of them are submitted and assessed. You join a live project once your training deliverables have been assessed.
• Equipment. You need a laptop or computer with a reliable internet connection, a microphone, and Microsoft Word, Excel and PowerPoint (or compatible software). Some courses need more - for example Microsoft Project for Project Management, and Microsoft Visio for Business Analysis (or alternatives we approve).
• Your own work. Work you submit must be your own. Copying, or submitting AI-generated work as if it were your own where that isn't allowed, may mean the work isn't accepted.
• Conduct. Treat instructors, staff, other students and clients with respect - in classes, project meetings, WhatsApp and collaboration groups, and messages. Harassment, discrimination, abuse, spam or selling to other students are not allowed.

9. Live classes and recordings

• Live classes are online (currently on GoTo). We record live classes and make the recordings available to the students in your class as replays, for the length of their learning access.
• If you speak or turn your camera on, you may appear in the recording. You can keep your camera off and use your first name only if you prefer.
• You must not record, copy or share classes, meetings or recordings yourself.
• We record attendance (when you join and leave) to support your progress and to apply these terms.

10. Practical work experience

• Practical work experience is a training placement within your programme. It is not paid employment, and you are not an employee or worker of ACUK, our project delivery partner or the client.
• Projects are run by ACUK and our project delivery partner, Digital Echoes Ltd. You may name the project and your role on your CV where the client agrees.
• You'll work in a team. If you don't submit your weekly work for 4 weeks in a row, or don't attend project meetings without letting your team and us know, we may move you to a different team or project, or remove you from the project.
• Client confidentiality. You must keep confidential any information about a client and its project, during and after the programme, and follow any confidentiality agreement you're asked to sign.
• Work you produce for a client project belongs to the client or to us, as agreed with the client. You may show it in your portfolio only with permission, and without the client's confidential information.
• An experience letter and a reference reflect your actual role, attendance and performance.

11. Learning portal access

• Each course's videos, replays and materials are available to you for 12 months from your class start date (or from the date you enrol on a Self-Learning package). After that you can renew access to that course for £50 a year.
• We may pause access while a payment is overdue (section 6) or if these terms are breached (section 18).
• We aim to keep the portal available but can't promise it will always be uninterrupted, for example during maintenance.

12. Career support - no guarantee of a job

• We provide the career support included in your programme, such as CV and LinkedIn reviews, interview preparation and job-search guidance.
• We do not guarantee that you will get a job, an interview, a job offer or a particular salary. Results depend on your own effort, the job market and employers' decisions. Figures and student stories we share in webinars, masterclasses and adverts show past students' results; they are not a promise of yours.

13. Certificates

A certificate of completion is optional and issued on request, for a processing fee (currently £20). It's awarded when you meet the completion criteria (including attendance, all required deliverables and satisfactory project performance). It is a programme certificate issued by ACUK, not a regulated qualification. External certification exams are not included unless your package says so.

14. Course materials and your work

• All course materials - videos, recordings, slides, templates, sample deliverables, exercises and documents - belong to us or our licensors. We give you a personal, non-transferable licence to use them for your own learning while you have access.
• You must not copy, download (except where we provide a download button), record, sell, share, publish or upload them anywhere else, or use them to teach or train others. Doing so is a serious breach of these terms (section 18), and we may also take legal action.
• You own the work you create during training, other than client project work (section 10). You give us permission to use it to assess you, give feedback and support your progress.

15. AI-assisted feedback

Some feedback - for example on your CV and on Skills exercises - is produced with the help of artificial intelligence and may be reviewed by our team. It's guidance to help you improve, not a guarantee of how an employer will assess you.

16. Communications and groups

• We'll contact you by email, phone, SMS and WhatsApp about your programme, payments and support. These messages are part of the service.
• We may add you to class, project and collaboration groups (for example on WhatsApp). Other members of the group will see your name and phone number or profile.
• We'll only send you marketing about other courses and offers where the law allows, and you can opt out at any time.

17. Testimonials and publicity

We'll only use your name, photo, video, testimonial or career story in our marketing with your permission, which you can withdraw for future use at any time.

18. Suspension and ending your place

• We may pause your access, or end your place, if you seriously or repeatedly breach these terms - for example: not paying (after reminders and notice), sharing your account or course materials, misconduct towards others, breaching client confidentiality, or giving us false information.
• Where it's reasonable, we'll warn you first and give you the chance to put things right.
• If we end your place, what you owe or are refunded is worked out under the Refund and Cancellation Policy as at the date it ends.

19. Our liability to you

• We provide our services with reasonable care and skill. If we don't, you have legal rights under the Consumer Rights Act 2015, and nothing in these terms affects them.
• We're responsible for loss or damage you suffer that is a foreseeable result of us breaching these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable, or for business losses - for example loss of earnings, a job opportunity or profit - as our services are for your personal training.
• Subject to the next point, our total liability to you in connection with your programme is limited to the fees you've paid for it.
• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be excluded or limited by law.

20. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control - for example internet or platform outages, illness of an instructor, a client withdrawing a project, or government action. We'll tell you as soon as possible and take reasonable steps to limit the effect, such as rescheduling, providing a replay or moving you to another project or class.

21. Complaints

If you're unhappy, please contact your Course Admin or hello@advancecareersuk.com. We acknowledge complaints within 3 working days and aim to resolve them within 14 days. If you're not satisfied with our response, you can contact Citizens Advice for guidance on independent resolution.

22. Your personal data

We use your personal data as described in our Privacy Policy and, for cookies, our Cookie Policy.

23. Changes to these terms

We may update these terms, for example to reflect changes in the law or in how our services work. The version you agreed to when you enrolled applies to your programme, except for changes we're required to make by law or that don't disadvantage you; for anything else we'll ask for your agreement. The version number and date are at the top of this page.

24. General

• If a court decides part of these terms can't be enforced, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• You may not transfer your place or your rights under these terms to someone else without our written agreement. We may transfer our rights and obligations to another organisation, and will tell you if we do; it won't affect your rights.
• Nobody other than you and us has any right to enforce these terms.
• The Referral (Ambassador and Affiliate) programme has its own terms, shown when you join it.
• These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them in your local courts.

Our previous Terms and Conditions continue to apply to students who enrolled before 1 November 2026, except where this version gives you more rights.