Refund and Cancellation Policy

Advance Careers Ltd, trading as Advance Careers UK (company number 10571392). Version 2.0, effective 1 November 2026. This policy forms part of our Terms and Conditions.

In short

You can cancel within 14 days of buying (your cooling-off period). If your course has already started at your request, we deduct only for what you've used.
After that and before your class starts: refund of what you've paid, less the £200 access, training and admin fee.
In weeks 1 to 3 of your class: 50% of the programme fee is payable; we refund anything you've paid above that.
From week 4: the full programme fee is payable and no refund is due.
Instead of withdrawing, you can defer to a later class - up to 3 times.
This doesn't affect your legal rights as a consumer.

1. Your 14-day right to cancel (cooling-off period)

If you bought your course online, by phone or by email, you have the right to cancel within 14 days of the day you bought it (the day we accepted your registration), without giving a reason. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If your course hasn't started and you haven't been given access to it, we refund everything you paid.
If you asked us to start your course straight away (you confirm this at checkout) and then cancel within the 14 days, we refund what you paid less a proportionate amount for what you received up to the day you told us you were cancelling - for example the live classes held, and the learning portal, videos and materials you had access to. We'll show you how we worked it out.
Self-learning packages (no live class) give you the whole course library at once. If you asked for access straight away and cancel within the 14 days, we deduct a proportionate amount for the access you've had.

2. Withdrawing after the cooling-off period

Most of the programme is delivered in the first weeks - the live training, workshops, mentoring and team set-up - and your place in a class and project team is held for you from the day you enrol. These terms reflect that.

When you withdraw	What happens
After the 14-day cooling-off period, before your class start date	We refund what you've paid, less the £200 access, training and admin fee (see below). Any remaining instalments are cancelled.
Weeks 1 to 3 after your class start date	50% of the total programme fee is payable. If you've paid more than that, we refund the difference; if you've paid less, the balance up to 50% is due. Instalments beyond that are cancelled.
Week 4 onwards	The full programme fee is payable. No refund is due, and any outstanding instalments remain payable on their dates.

Your class start date is the start date of the class you're enrolled in, as shown in your student portal and your offer letter. A week is counted from that date.

The £200 access, training and admin fee

This covers costs we incur as soon as you enrol: setting up and giving you access to the learning portal, course videos and materials; enrolment and onboarding administration; reserving your place in a class and project team; and the training resources prepared for you. It is never more than you've actually paid.

3. Deferring to a later class

If you can't continue with your class, you can ask to move to a later one instead of withdrawing:

You can defer up to 3 times in total.
Each move must be to a class starting within 12 months of your original start date.
Ask in writing (email is fine) - before week 4 of your current class, or at any time for serious illness, bereavement or similar exceptional circumstances.
There's no fee for deferring. Your payment plan continues as agreed unless we agree a change with you in writing.
If you've used all 3 deferrals, or don't start a class within 12 months of your original start date, your place ends and section 2 applies as at the date it ends.

4. How to cancel, withdraw or defer

Email hello@advancecareersuk.com (or write to us at 34 Marmion Way, Ashford, Kent, TN23 5HY) with your name, the email address on your account and your course. You can use the form below, but you don't have to. We confirm we've received it within 3 working days.

Model cancellation form
To: Advance Careers Ltd, 34 Marmion Way, Ashford, Kent, TN23 5HY, hello@advancecareersuk.com
I hereby give notice that I cancel my contract for the following service: [course and class]
Ordered on: [date] · Name: [your name] · Email: [your account email]
Signature (if on paper): ____________ · Date: ____________

Telling us you're cancelling is what counts - stopping attending, or cancelling a card or Direct Debit, is not a cancellation, and the fees under section 2 still apply.

5. How refunds are paid

We refund within 14 days of the day you told us you're cancelling or withdrawing (or of agreeing the amount, if it's under section 2).
Refunds go back to the way you paid - your card, bank account, PayPal or Paystack. Payments made with Klarna or Clearpay are refunded through them, and they adjust your plan with them.
We refund in the currency you paid in. We aren't responsible for exchange-rate differences or charges made by your bank.

6. Instalments and automatic payments

If you pay in instalments, the amounts and dates in your payment plan are a commitment to pay the programme fee, not a subscription you can stop. When you withdraw, we cancel any instalments you no longer owe under section 2 and stop any automatic card or Direct Debit payments for them. Instalments you still owe remain payable on their dates.

Start now, pay when you get a job

You pay nothing at checkout. If you cancel within your 14-day cooling-off period, nothing is charged except a proportionate amount for what you've used if you asked to start straight away (section 1). If you withdraw after that, section 2 applies: what's payable becomes due on your payment dates (from your job, or the long-stop date, whichever comes first), and anything not payable under section 2 is cancelled.

Full scholarships

A full scholarship has no fee to refund. If you leave the programme, your place and scholarship end; you don't owe anything unless the scholarship was obtained with false information.

7. If we cancel or change your course

If we cancel your class or can't provide the course or practical work experience, you can choose a full refund of what you've paid for the part we can't provide, or a place in the next available class at no extra cost. We'll give you at least 14 days' notice of any significant change to dates or content, and if a change is significant and you don't want to continue, you may withdraw with a refund for the part not yet provided.

8. If your place is ended for a breach of our terms

If we end your place because of a serious breach of our Terms and Conditions - for example sharing your login or course materials, misconduct towards students, staff or clients, or not paying - section 2 applies as at the date your place ends.

9. Payment queries and disputes

If you have a concern about a payment, please contact us first at hello@advancecareersuk.com so we can resolve it quickly. We acknowledge payment queries within 2 working days and aim to resolve them within 14 days. This doesn't affect your rights with your bank or card provider. If a payment is disputed with a bank or card provider without first contacting us, we will give them evidence of your registration, your agreement to these terms and your use of the course.

10. Exceptional circumstances

If serious illness, bereavement or similar circumstances outside your control stop you continuing, tell us. We'll look at deferral first, and may at our discretion offer a refund beyond this policy. We may ask for reasonable evidence.

11. Your legal rights

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if a service isn't provided with reasonable care and skill or as described.